Technical Support L1

Sofia, Sofia City Province, Bulgaria
BPO - Technical Support

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients, we are looking for to Level 1 Technical Support Specialist join their team.


What you will be doing:

  • Maintain the supported systems in operation, within the required parameters (availability, performance);
  • Prepare and execute 24/7 tasks related to billing/rating/batch processing;
  • Monitor 24/7 application servers and workload, make adjustments if necessary;
  • Communicate with business users regarding questions, issues, trouble tickets, resolution of problems, new fixes, releases, etc.;
  • Notify next levels of support regarding problems raised;
  • Maintain system documentation, logs and create documentation of own work;
  • Work with ticketing system to resolve reported problems or submit such to responsible units in case of failures or tasks;
  • Prepare regular and ad-hoc reports for the status of the maintained systems.


Ideally, your skills will include :

  • At least 1 year of working experience with monitoring/reporting/supporting applications;
  • University degree in the field of IT/Telecommunication or any other relevant;
  • Analytical, self-driven and result oriented mindset;
  • Fluent English;
  • Excellent communication skills - written and verbal.

Bonus Points (optional):

  • Any knowledge and/or experience with: UC4 (Automic) Job Scheduling; Oracle PL/SQL; Unix/Linux/Windows administration; Shell Scripting.
  • Experience with troubleshooting applications, SoapUI, Postman

As a company employee you will receive:

  • A chance to join one of the most exciting fast-developing industries and to work for the market leader;
  • To work in friendly, ambitious and motivated team of professionals;
  • On- and off-the- job training according to personal potential and company needs;
  • Challenging assignments and career development opportunities in multinational environment;
  • Attractive remuneration package and fringe benefits;
  • Safe working environment during COVID.

If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

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