Technical Support Specialist with German

Sofia, Sofia City Province, Bulgaria
BPO - Technical Support

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients we are looking for Technical Support Specialist with German to join their team.


We are looking for Technical Support Specialists with German for our internal IT support team. The assignment includes the support of all Workplace Services delivered to the employees of the company and the delivery of troubleshooting for issues with MS Office 365 services and Windows 10.

What you will be doing:

  • Provide support services for applications, including end-customer client side support and troubleshooting and basic client-server communication troubleshooting;
  • Working on queries via a ticketing system or email for customers and employees;
  • Updating the internal knowledge database;
  • Resolving identity and access management request and incidents;
  • Escalating issues to the next level of support.

Requirements:

  • At least 1 years of professional experience in technical customer support;
  • Very customer oriented attitude;
  • Love being the first line of support and troubleshooting issues;
  • Experienced with the ITIL framework;
  • Knowledge in Windows desktop and Microsoft Applications troubleshooting;
  • Experience with any of the following: Exchange Online, SharePoint Online, Teams and One Drive support would be considered an advantage;
  • Able to work with cutting edge technology and assimilate information rapidly;
  • Excellent oral and written communication skills in German and English.


If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

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