Customer Guide Specialists with German

Sofia, Sofia City Province, Bulgaria
BPO - Customer Support

For more than 15 years Easy Consult has been a trusted partner for tailor-made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long-lasting relationships with our clients, candidates, and employees.

Our client is an international fintech company with a European banking license, looking for Customer Guide Specialists with German to join their team in Sofia.

Main Responsibilities:

  • First-line quality support, handling tickets that come in via our in-app chat and email;
  • Basic investigating/troubleshooting to arrive at the source of the user’s problem and find a solution;
  • Follow existing company`s processes and knowledge frameworks, and propose improvements if needed;
  • Escalate questions to second line support, and use the assistance provided by the second line as a learning opportunity;
  • Proper documentation and follow-up with users;
  • Adhere to the company’s core principles and policies.


  • Fluency in German language;
  • Good command of English language;
  • High computer literacy;
  • Attention to detail.

The company offers:

  • Competitive salary and stock options that grow as you grow;
  • 25 paid annual leave days;
  • Additional health insurance;
  • Free of charge Multisport pass; 
  • Opportunities to learn and grow

Possible careers paths are:

  • Specialization - fraud specialist
  • Specialization - quality specialist
  • Further growth in the company

If this opportunity sounds appealing and fitting for you and your idea for future career development, don’t hesitate and apply.
Send us your CV in English and we will contact the shortlisted candidates as soon as possible.

      Choose file