Customer Support with English (live chat and emails only)

Sofia, Sofia City Province, Bulgaria
BPO - Customer Support

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients we are looking for Customer Support with English (live chat and emails only) to join their team.


What you will be doing:

  • Responsible for replying to support tickets via email or chat
  • Answer pre-sales questions potential customers might have, and assist in making the right decision 
  • Assist Pro users with onboarding, including installation and activation processes
  • Collaborate between Back office and Pro users, and provide accurate information about accounts and billing related questions
  • Strive to understand customers' needs, and being able to explain and communicate the solution in an efficient, personal and creative manner
  • Solve customer problems in a professional, empathetic, and courteous way


Requirements:

  • At least 2 years experience in a Customer Service/Support role
  • Ability to read, write and speak at an excellent, or Mother-tongue, level English
  • High-level of written and verbal communication skills
  • Exceptional courtesy and overall a "people's person"
  • Excellent organizational skills
  • A team player

Bonus Points :

  • Experience in sales
  • Basic knowledge and understanding of a WordPress




If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

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