Senior Customer Insight Analyst

Sofia, Sofia City Province, Bulgaria
IT - others

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients we are looking for Senior Customer Insight Analyst to join their team.

What you will be doing:

  •  Identify key touchpoints in a customer’s interaction with our brand, products and services, which may help to identify triggers for churn, drop offs in transactions and adverse customer experiences.
      • Work with large and complex data sets to solve a wide array of challenging business problems, using the most appropriate statistical and analytical techniques.
      • Design, develop and deliver data science solutions from roadmap development to implementation, working across a variety of sources in order to better inform business decision making. Drive product cross sell and increase engagement throughout the customer lifecycle.
      • Ensure any statistical models built are robust, statistically sound and fully productionable. Alongside accompany documentation that helps to embed a data led approach to decision making across the business, promoting self-service where possible.
      • Continuously seek to improve data quality, capture and understanding, collaborate with Data Management to ensure the data warehouse is fit for purpose.
      • Drive the application of appropriate tests, utilising suitable tracking and KPI measurement methodology to continually learn and improve our understanding of the customer.
      • Work In partnership with Insight colleagues to ensure we deploy a holistic approach to lifecycle communications throughout all customer touchpoints and life-stages.
      • Collaborate with Risk and Compliance stakeholders to ensure the business adopts an insight driven approach to the risk reward trade-off, when implementing customer strategy.
      • Work with the Account Management team to ensure a merchant focus is applied to insight. Maximising the opportunity to share knowledge, collaborate on campaigns and work towards the same customer goals.


      • 3+ years’ experience in a similar analytical role, able to demonstrate the application of data insights into a B2C environment to drive product and marketing strategy
      • In industry experience of developing and productionising statistical/ML models with one of R, Python or SPSS (Clustering, NLP. Propensity modelling)
      • Degree educated, ideally in a subject with significant Mathematical/Computer Science element
      • Comfortable working with multiple technologies to deliver analytical solutions and insights.
      • Must have experience working with large, complex, and diverse datasets
      • Advanced SQL; Hands-on experience of writing complex queries in SQL (e.g. PL/SQL, MS SQL Server, Snowflake)
      • Strong Excel skills
      • Experience using Tableau/PowerPoint or other similar platforms for the creation of presentations and data visualisations
      • Ability to convey complex ideas/problems/subjects in a clear and concise manner
      • Experience of influencing stakeholders to adopt data-driven recommendations
      • Naturally inquisitive, a passion for working with data and able to “tell the story”
      • Knowledge of payments, ecommerce, digital content and/or gambling markets desirable

      The company offers:

      • The opportunity to write the history of a leading and growing multinational company;
      • Tailor-made training and ongoing development to help you enhance your skills in the field of online payments;
      • Multiple career progression opportunities in a dynamic in-house business;
      • Environment where product expertise, professional and personal commitment are rewarded;
      • Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs);
      • Fun and collaborative working atmosphere;
      • One of the top 10 best designed offices in the world.

      If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

      And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

      Our services are free of charge for candidates.
      All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

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