Customer success manager ICT Industry

Sofia, Sofia City Province, Bulgaria
BPO - Customer Support

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients we are looking for Customer success manager ICT Industry to join their team.


What you will be doing:

  • Overall responsibility to drive sustainable business growth at designated ICT accounts
  • Prepare and execution of mid- to long-term account growth plan, incl. revenue targets, tailor made value packages, brand awareness initiatives, trusted and deep collaborations
  • Act as a primary contact person for all customer enquiries
  • Organize effective account relationship management and establish clear retention goals and process milestones for the client
  • Identify opportunities for direct engagements
  • Create strong market pull and support the development of communication and marketing concepts with leading technology players
  • Handle escalation inquiries and resolve them in a mutually beneficial way
  • Maintain a fundamental understanding of the industry solutions within the DIGITALL portfolio and promote the best fitting based on the customer situation
  • Work closely with Sales, Delivery, Legal and Financial departments to ensure an exceptional customer experience and take care of any customer issues
  • Assist customers as needed with setting up and navigating programs or software associated with a product or service
  • Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.


Requirements:

  • At 5+ years of experience in the ICT industry related to Account Management, Consulting, Business Development, Sales or related field.
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate for the use of the product to service to be solid
  • Accountability and personal organization are essential
  • Experience in managing a diverse groups and proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
  • Ability to establish milestones and keep tracking
  • Proven experience building strong customer relationships and efficiently communicating internal and external voices.
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
  • Previous experience growing, scaling, training and supervising a CSM team is a plus
  • Strong German language skills will be considered an advantage
  • Excellent written, verbal and presentation skills, with the ability to adapt conversations for technical and non-technical audiences.





If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

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