TS with Portuguese

Sofia, Sofia City Province, Bulgaria
BPO - Technical Support

For more than 15 years Easy Consult has been a trusted partner for domestic and international clients, delivering tailor made HR solutions and consulting. Striving to be a market leader we are always on the look for the latest trends, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

During the last couple of years, we have built specialized recruitment teams, developed expertise and streamlined our services to accommodate the industry specific needs of the following economic sectors: BPO; ICT; Sales, Marketing & Administration; Logistics & Transportation; Finance & Banking; Manufacturing & Engineering.

On behalf of one of our clients, we are looking for Technical Support Engineers with Portuguese




What you will be doing:

  • Provide support in the troubleshooting and diagnosis of issues and customers questions, using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available
  • Providing customer support over the phone, chat and CRM
  • Escalate cases to relevant tier1’s
  • Making sure each phone call is documented
  • Make sure every malfunctioning unit is returned (for refund)
  • Work with regional logistic manager
  • Treat customers in a professional positive way

Requirements:

  • 1+ years’ experience as a Technical Support Specialist;
  • Technical education/background/courses/certificates – mechanics, electronics or automatics;
  • Fluency in Portuguese and English ;
  • Excellent Customer Service skills;
  • Team player with excellent communication and interpersonal skills;
  • Self-driven and highly motivated to achieve results.

As a company employee you will receive:

  • Work in a successful and innovative environment.
    Obtain knowledge in cutting-edge technologies
  • Personal growth in a stable, recognized and growing company with an excellent network of partners and customers
  • Competitive remuneration
  • Intensive training phase
  • Friendly and supportive working environment

If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017.

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