Senior System Administrator

Sofia, Bulgaria
 

Senior System Administrator is responsible for the daily monitoring, modification, testing, documentation, and problem resolution of Operating Systems, Servers, System Software, and other Hardware/Software.

Responsibilities

  • Received and respond on escalated tickets
  • Communicate using phone, email, and in-person, providing technical support for our clients either
  • remotely or in person
  • Administer and manage the organization's Microsoft 365 environment including Exchange Online,
  • Azure AD, SharePoint Online, Microsoft Teams, OneDrive for Business, and related services
  • Reproduce, diagnose, and resolve technical problems encountered by clients
  • Where required, provide advice and training to clients and System Administrators
  • Accurately log the support provided and time taken in the service desk software
  • Ability to travel to client sites to provide technical support or hardware installations
  • Document solutions to the technical problems experienced in our internal knowledge base
  • Work with the team to maintain our clients documentation

Qualifications and Skills

  • Degree in Computer Systems and Technologies or related area
  • Minimum of 3 years of progressive work experience in similar IT role
  • Recent Microsoft certification, such as AZ-104, MS-102, SC-300, or equivalent experience with
  • the commitment to gain a Microsoft Associate certificate within 6 months
  • Excellent working knowledge of Windows Desktop operating systems (Windows 10 and 11)
  • Excellent working knowledge of MS Office 365 administration and configuration (Exchange
  • Online, Office Online Apps, OneDrive for Business, and Teams)
  • Strong knowledge of Microsoft 365 technologies, including Exchange Online, Microsoft Teams,
  • OneDrive for Business, Power Platform, and related services
  • Strong Excellent working knowledge of Windows Server 2016, 2019 & 2022 administration
  • Good understanding of WAN and LAN communications (switches, firewalls, and routers)
  • Experience with VMware and Microsoft virtualization
  • Experience troubleshooting both hardware and software issues
  • Experience with Microsoft networking environment and troubleshooting operations
  • Excellent verbal and written communications skills in English
  • Excellent customer service skills
  • Managed Service Provider work experience is an asset

Company Benefits:

  • Comprehensive health insurance coverage
  • Complimentary sports activity card
  • Extra day off on your birthday, along with a special gift from the company
  • Food vouchers
  • Skills development program
  • Supportive and work-friendly environment

If that role looks appealing, please don't hesitate to send us your CV today!


Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017.

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