Customer Relations Quality Engineer

For more than 15 years Easy Consult has been a trusted partner for domestic and international clients,

delivering tailor-made HR solutions and consulting. Striving to be a market leader we are always on the

look for the latest trends, staying true to our mission of building long-lasting relationships with our clients,

candidates, and employees.

On behalf of one of our clients, we are currently looking for a Customer Relations Quality Engineer to join the company.

Your key responsibilities will include:

• Efficiently process and follow up on customer complaints, ensuring timely resolution and customer satisfaction;
• Actively participate in meetings with customers and related parties,maintaining strong communication and building lasting relationships;
• Handle customer portals and use them as effective channels for prompt communication and issue resolution;
• Provide detailed technical analysis of complaint and warranty parts to customers, showcasing our commitment to product quality;
• Initiate and diligently follow up on root cause analysis to identify and address underlying issues;
• Manage and follow up on customer re-debits, ensuring accuracy and adherence to procedures;
• Organize sorting actions with external service providers (sorting companies) to address quality concerns swiftly;
• Create and update work instructions for assembly and production, ensuring clarity and compliance;
• Train machine operators according to work instructions, overseeing the implementation and adherence to guidelines;
• Monitor and control the leading of the sorting log book, maintain inventoryrecords of non-compliant parts, and ensure work instruction compliance during sorting.

Qualifications and skills:

• A degree in engineering, demonstrating a strong technical foundation;
• Proficiency in German or English, both verbal and written, for effective communication with international stakeholders;
• Excellent skills in MS-Office applications to facilitate data analysis and reporting;
• Minimum of 2 years of professional experience in the automotive industry, showcasing a deep understanding of industry practices;
• Strong knowledge in IATF 16949, VDA 6.3, and 8D Reports, emphasizing your commitment to maintaining high-quality standards;
• Known for your precision, exactness, and reliability in executing tasks and delivering results.

What We Offer:

• A dynamic and supportive work environment that fosters personal and professional growth;
• Flexible work hours that promote work-life balance;
• Comprehensive luxury health insurance coverage;
• 25 days of paid annual leave to rejuvenate and recharge;
• Enjoy an additional day off to celebrate your birthday;
• Receive food vouchers to enhance your workplace experience;
• Fresh fruit provided in the office to keep you energized;
• Transportation allowance to support your daily commute;
• Parental bonus to celebrate and support your growing family;
• Benefit from free parking for your convenience.

If this position is of interest to you and you meet the requirements, please send your updated CV.

Our services are free of charge for candidates. All applications will be treated in strict confidentiality.

Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017.