Customer Support Representative with French - Hybrid Model of Work

For more than 15 years Easy Consult has been a trusted partner for domestic and international clients, delivering tailor made HR solutions and consulting. Striving to be a market leader we are always on the look for the latest trends, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

During the last couple of years, we have built specialized recruitment teams, developed expertise and streamlined our services to accommodate the industry specific needs of the following economic sectors: BPO; ICT; Sales, Marketing & Administration; Logistics & Transportation; Finance & Banking; Manufacturing & Engineering;

On behalf of one of our clients, we are currently looking for Customer Support Representative with French  to join their team.

What you will be doing:

• Handle incoming contacts over phone or live chat;
• 2Provide a fast, complete and friendly answer;
• Send out follow-up emails for the customer when needed;
• Ensure the scripting of the call is added to his ticket;
• Escalate customers tickets to the correct internal teams, when needed;
• Be able to follow guidelines on escalation and have critical thinking to make sure the cases are escalated and handled correctly, to avoid any unnecessary waiting times for the customer;
• Daily check on the relevant updates regarding our product and procedures;
• Excellent communication with local Team Lead to ensure constant feedback loop.

Ideally, your skills will include:

•  C1 level in French language;
•  B2 level in English language;
•  Previous experience on similar role is an advantage;
•  Previous experience in customer support is an advantage;
•  Knowledge of computing technology is an advantage;
•  Very good knowledge of MS Office (Word, Excel);
•  Positive and open-minded attitude;
•  Eager to learn, self-motivated and goal oriented.

As a company employee you will receive:

•  Competitive salary;
•  Additional health insurance (incl. dental care);
• Opportunity to work from home after the training;
•  Sports card Multisport;
•  Food vouchers (value of 60 BGN).
•  Reimbursement allowance (value of 60 BGN);

If this opportunity sounds appealing and fitting for you and your future career development, dont hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/30.08.2017