Customer Care Representative with German

Sofia, Sofia City Province, Bulgaria

For more than 15 years Easy Consult has been a trusted partner for domestic and international clients, delivering tailor made HR solutions and consulting. Striving to be a market leader we are always on the look for the latest trends, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

During the last couple of years, we have built specialized recruitment teams, developed expertise and streamlined our services to accommodate the industry specific needs of the following economic sectors: BPO; ICT; Sales, Marketing & Administration; Logistics & Transportation; Finance & Banking; Manufacturing & Engineering;

On behalf of one of our client, we are currently looking for Customer Care Representative with German to join their team.

What you will be doing:

• Respond to and resolve a wide variety of consumer queries by chats, phone and e-mail;

• taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer email or chat contacts;

• provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;

• carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;

• understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;

• navigating multiple systems simultaneously in order to update e-records promptly and accurately;

• proactively provide support and assistance to colleagues and work together as a team.

 Ideally, your skills will include:

• very good command of spoken German and English (at least level C1);

• experience in a contact center or customer facing role is beneficial;

• can adapt quickly to changes in products, process and technology;

• has proven track record of excellent attendance and time-keeping;

• has good computer literacy.

As a company employee you will receive:

• Competitive remuneration scheme;

• social package including: additional healthcare insurance, gift vouchers, sport card discounts;

• to participate in company initiatives – charity activities, team buildings, sports events, internal competitions;

• working schedule: Monday - Sunday, 2 days off;

• after training period part time options are available;

• opportunities for a long-term professional career;

• entitlement to company internal training and development accordingly global standards;

• work at home opportunity.

• entitlement to company internal training and development accordingly global standards;

If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

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