Desk Based Account Manager

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients, a leading telecommunication company, we are currently looking for Desk Based Account Manager to join their team.

What you will be doing:

• Manage and develop existing client accounts, establishing yourself as a trusted advisor and go-to person;
• Upselling and cross-selling to existing customers in addition to developing new business opportunities to meet sales targets;
• Understanding client needs and proposing solutions and quotes to meet those needs;
• Managing your customers existing revenue to minimise churn and manage renewals;
• Managing client accounts, ensuring customer satisfaction and addressing issues promptly;
• Develop customer relationships through excellent communication and understanding of their business;
• Reactively manage all inbound queries such as quotes, service and billing;
• Maintaining a deep understanding of the company`s products and services;
• Keeping up-to-date with industry trends and competitor offerings;
• Keeping accurate records of client interactions via our CRM system
• Collaborating internally and championing the customer to enhance the overall customer experience;
• Lead generation using campaigns and social media to promote products to existing and new customers.

Ideally, your skills will include:

• Fluent written and spoken English and German are essential. Additional European languages are beneficial;
• Some level of sales experience with a track record of achieving targets and revenue growth objectives or a proven ability to deliver excellent customer experience and develop positive relationships;
• A confident communicator via digital media (zoom, email etc);
• A passion and experience in delivering excellent customer satisfaction;
• Confidence, energy, passion and an ambition for personal development;
• High level of professionalism;
• Good time management skills with problem solving skills.

Bonus Points:

• Experience as a junior account manager or relevant sales function;
• Experience with CRM software (Salesforce preferred but not required);
• Apprenticeship or Degree in business, marketing or related field, or similar competency.

As a company employee you will receive:

• Attractive remuneration including performance bonuses;
• Opportunity to work at home after the training period;
• Additional Health Insurance;
• Multisport card;
• Food vouchers;
• Paid training and endless abilities to learn;
• Opportunity to work in a global and culturally diversified environment.

If this opportunity sounds appealing and fitting for you and your future career development, dont hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017