Service Delivery Manager with German

Varna, Varna, Bulgaria
 

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients, we are currently looking for Service Delivery Manager with German to join their team.

What you will be doing:

• Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)

• Developing strong relationships (KPI: Strong network in place);

• Achieving productivity improvements (KPI: Value for customer, enhanced margin and P&L performance) ;

• Provides support to new business opportunities.

• Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value.

• Ensures processes are in place to pro-actively protect consistent service quality

• Constantly improves the quality and inter-working of the whole virtual service team, including other partners and suppliers.

Ideally, your skills will include:

•University Degree - Minimum: Bachelor’s degree;

• Fluent German and fluent English, both written and spoken.

•Ability to interact and manage multiple customers

•Analytical and numerical ability - data driven

•Ability to create and present dashboards, innovative process models

•Effective communication skills

If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

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