Professional Services Specialist

Sofia, Sofia City Province, Bulgaria
BPO - Customer Support

For more than 15 years Easy Consult has been a trusted partner for domestic and international clients, delivering tailor made HR solutions and consulting. Striving to be a market leader we are always on the look for the latest trends, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

During the last couple of years, we have built specialized recruitment teams, developed expertise and streamlined our services to accommodate the industry specific needs of the following economic sectors: BPO; ICT; Sales, Marketing & Administration; Logistics & Transportation; Finance & Banking; Manufacturing & Engineering;

On behalf of one of our client a next generation financial crime prevention solution provider, we are currently looking for Professional Services Specialist to join their team.

What you will be doing:

• Participate actively in the System’s rules creation process;

• Adjust and examine the established rules to detect and prevent fraud; chargebacks, and money laundering;

• Ensure that all existing rules are up-to-date;

• Examine and evaluate the performance of said rules;

• Improve risk-related rules, projects, processes, procedures, and best practices;

• Collaborate with internal teams to address and resolve product-related concerns;

• Conduct in-depth investigations to uncover patterns and assess their impact;

• Provide management reports on a regular and ad hoc basis;

• When needed, assist Fraud Analysts in their daily activities;

Ideally, your skills will include:

• Proven experience and knowledge of contemporary fraud trends, tools and procedures for detecting and preventing fraud, including operational risk management best practices;

•2 to 4 years of experience working in a fraud/investigative and/ or payments function in the Financial Services or iGaming industries;

•High attention to detail, strong analytical abilities, and logical reasoning;

•Proficient in Microsoft Office Tools (Excel competency); data processing; visualization tools, SQL would be regarded advantageous (as would proficiency in any anti-fraud, compliance, or online payments tools);

•Excellent knowledge of payment cards, card scheme rules, and chargeback management;

•It is essential to have excellent written and vocal communication abilities in English;

•The right candidate must be highly structured and capable of assessing and prioritizing customer demands.

As a company employee you will receive:

• Start-up culture backed by an innovative and fast growing brand;

• Competitive Remuneration & Benefits package;

• Employee Discounts;

• Flexible working arrangements (remote working arrangements are available);

• Flexible vacation allowance;

• A down-town office location;

• Competent professional training and development opportunities;

• Friendly and supportive working environment where you can prove your potential;

• Advancement opportunities.

If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend. Our services are free of charge for candidates.

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/30.08.2017

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