IT Shift Manager

On behalf of our client - a great leader in the hospitality, gaming & casino field, we are looking for IT Shift Manager to Install and Maintain all systems related to general infrastructure and provide support as Shift Manager.


About the role:
Duties for this role include but are not limited to Installing, maintaining, upgrading, and managing software, hardware, and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that the client's technology infrastructure runs smoothly and efficiently

Main responsibilities:
Install, configure, and maintain software, hardware & networks;
Manage network servers and technology tools;
Set up user accounts and group policy based on outlined requirements;
Monitor performance and maintain systems according to requirements;
Troubleshoot issues and outages;
Ensure security through access controls, backups, and firewalls;
Upgrade systems with new releases and models based on requirements;
Develop expertise to train staff on new technologies;
Maintain an internal system with technical documentation, manuals, and IT policies;
Assess, and administer all equipment, hardware, and software upgrades upon release by the supervisor;
Ensure the effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software;
You will be responsible for on-site and off-site data centers;
Maintain service level agreements with end-users;
Ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on;
Work with Information Security to ensure the effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems;
Test network performance and provide network performance statistics and reports; develop
strategies for maintaining the network infrastructure;
Test server performance and provide server performance statistics and reports; develop
strategies for maintaining server infrastructure;
Oversee the administration of user accounts, permissions, and access rights in AD and other tools;
Provide guidance to other members of the IT Team;
Ensure that all IT policies and procedures are followed;
Maintaining effective communication with other departments within the company;
Ensuring that all IT staff are properly trained and equipped to carry out their job functions
effectively;
Collaborating with other departments within the casino to develop and implement new
IT-related projects;
Coordinating and conducting regular meetings with staff to ensure that everyone is informed
and up-to-date on new policies and procedures;
Identifying and addressing areas of risk related to IT operations;
Developing and maintaining relationships with external partners to support IT needs, such as
software vendors and telecommunications services providers, etc.;
Collaborating with other IT Shift Managers and IT Managers to ensure that all shifts are
staffed properly and that communication is smooth between all members of the IT
department;
Maintaining an accurate and up-to-date inventory of all IT equipment, software, and licenses;
Monitoring and enforcing compliance with regulatory requirements related to IT operations;
Staying up-to-date on the latest threats and vulnerabilities to network security, and taking
steps to mitigate these risks;
Identifying and recommending cost-saving measures related to IT equipment, services, or
staffing.


Main requirements:
University degree or college diploma in a related technology field;
3+ years of relevant work experience in a systems/network administrator or similar role;
3+ years of hands-on experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, Intranet, etc;
3+ years of hands-on experience installing, configuring, and troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, VOIP, Biometric, and RFID access control systems;
3+ years of hands-on experience installing, configuring, and troubleshooting server OS such as Windows Server (all editions), Linux, Unix, ONTAP, Android, iOS, etc.;
3+ years of hands-on experience working with Casino IT Operations;
Excellent knowledge of current protocols and standards, including Active Directory, Group
Policies, MS Exchange, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business
Continuity, Disaster Recovery, etc.;
Knowledge of service and application delivery, as well as successful service level
agreement accomplishments;
Experience installing network cabling and telephony systems;
Update job knowledge by participating in educational opportunities; reading professional publications;
Ability to create scripts in Python, Perl, or other language;
Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles;
Experience in a gaming or casino IT environment is desirable;
Resourcefulness and problem-solving aptitude.


CLIENT'S PROPOSAL:
Highly competitive salary;
Friendly and professional environment;
Great office environment;
Free accommodation in the town of Svilengrad;
Free transport;
Free food.


Easy Consult is a well-known Bulgarian recruitment agency that has been placing and sourcing talented technical and non-technical IT professionals since 2004. With over 15 years of recruitment experience, we specialize in matching talented individuals to vacancies in the highly competitive IT jobs market at all levels. We aim to provide the best services, the best solutions, and the best value to both job seekers and employers within the ICT industry.

Our services are free of charge for candidates. All applications will be treated with strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017.
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