Help Desk Administrator

Are you ready to advance your career and to join multiple challenging projects at one of the most fast developing Bulgarias IT companies? 

Do you have a passion for delivering cutting-edge software solutions and services in a dynamic and collaborative environment?

We would love to meet and hear from you.

Who are we looking for?

We seek an adaptable and articulate professional who excels in seamlessly overseeing the delivery of our comprehensive IT services and solutions. As a Help Desk Administrator, you will be responsible about daily monitoring, modification, testing, documentation, and problem resolution of operating systems, servers, and other hardware/software. This role ensures providing technical assistance to users who experience IT related issues.

What your responsibilities are going to be?

• Communicate using phone, e-mail, and in-person, providing technical support for our clients either remotely or in-person
• Reproduce, diagnose, and resolve technical problems encountered by clients
• Accurately log the support provided and time taken in the service desk software
• Ability to travel to clients sites to provide technical support and hardware installations
• Document solutions to the technical problem experienced in our internal knowledge base
• Work with the team to maintain our clients documentation

What qualifications are needed?

• Degree in Computer System and Technologies or related area
• Minimum 1+ years of work experience in similar IT role
• Recent Microsoft certification, such as AZ-104, MS-102, SC-300, or equivalent experience with the commitment to gain a Microsoft Associate certificate within 6 months
• Excellent working knowledge of Windows Desktop operating systems (Windows 10 and 11)
• Excellent working knowledge of MS Office 365 administration and configuration (Exchange Online, Office Online Apps, OneDrive for Business, and Teams)
• Good understanding of WAN and LAN communications (switches, firewalls, and routers)
• Experience troubleshooting both hardware and software issues
• Experience with Microsoft networking environment and troubleshooting operations
• Excellent verbal and written communications in Bulgarian and English
• Excellent customer service skills

We offer you:

• Comprehensive health insurance coverage
• Complimentary sports activity card
• Extra day off on your birthday, along with a special gift from the company
• Food vouchers
• Skills development program
• Supportive and work-friendly environment