HR Support Representative

Sofia, Sofia City Province, Bulgaria

We are Easy Consult – a leading company in the field of tailor-made HR solutions in a wide range of industries. Being on the market for more than 15 years, we aim at helping our clients, candidates and employees and provide them with the best service possible.

We are currently searching for an energetic and committed individual to join our client`s newest project in the position of HR Support Specialist. Someone with strong organizational and communication skills, who will ensure all incoming HR inquiries for the clients are handled timely and in a professional manner.

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Your responsibilities:

-Receive & log all queries received through phone & email;
-Responsible to work on Ticketing to resolve the queries received from the employee;
-Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.;
-Adhere to defined processes and ensure delivery in accordance with set quality standards;
-Ensure the Service level are always achieved for HRS processes;
-Integrity and discretion in dealing with sensitive information and always ensure data privacy;
-Take ownership for query resolution and individual metrics;

Our top candidate possesses:

-Excellent command in French, German or Italian – C1;
-Good knowledge of English – B2 or higher;
-Microsoft Office Proficiency;
-Strong attention to detail and good interpersonal skills;
-Strong decision making and problem-solving skills;
-Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards;
-Ability to multi-task and agility to change in fast-paced dynamic environment;
-Ability to work night shifts;

Our offer:

-Competitive salary;
-Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, additional benefits;
-Rewards and recognition programs;
-Trainings following the leading global standards for highest quality of Customer Service and Technical Support;
-Structured working environment;
-Career opportunities;
-Great office location and work from home possibilities.

If this opportunity sounds like the perfect job for you and for your future career, do not hesitate and send us your CV in English. If you know someone who will be interested in the position, recommend them or share the link.
*All applications will be treated with strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

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