Service Desk Team Manager with German

Sofia, Sofia City Province, Bulgaria
BPO - Customer Support

For more than 15 years Easy Consult has been a trusted partner for domestic and international clients, delivering tailor made HR solutions and consulting. Striving to be a market leader we are always on the look for the latest trends, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

During the last couple of years, we have built specialized recruitment teams, developed expertise and streamlined our services to accommodate the industry specific needs of the following economic sectors: BPO; ICT; Sales, Marketing & Administration; Logistics & Transportation; Finance & Banking; Manufacturing & Engineering;

On behalf of one of our client, we are currently looking for Service Desk Team Manager with German to join their team.

What you will be doing:

• Manage and motivate teams of service desk agents (service providers are asked to provide a concept for integration and management of the multi-lingual agents).

• Stay hands-on by serving as agents on a regular basis.

• Perform periodic silent and side-by-side coaching including appropriate documentation of results.

• Report directly to and receive all instructions from the service desk manager.

Ideally, your skills will include:

• Very good command of spoken German and English (level C1);

• 1-2 years call center, helpdesk or service desk experience as a team leader;

• Commercial/ technical college degree/ training or comparable qualification or directly related work experience;

• Experience in management by KPIs.

As a company employee you will receive:

• Competitive remuneration scheme;

• social package including: additional healthcare insurance, gift vouchers, sport card discounts;

• to participate in company initiatives – charity activities, team buildings, sports events, internal competitions;

• working schedule: Monday - Friday // 08:00 AM - 20:00 PM;

• opportunities for a long-term professional career;

• entitlement to company internal training and development accordingly global standards;

If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

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