Functional lead OTC

Sofia, Sofia City Province, Bulgaria

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients we are looking for Functional Lead OTC to join their team.

What you will be doing:

  • Lead, manage and organize the OTC Service Delivery team globally while ensuring the process performance of the service delivery in accordance with SLA, best practices, Internal controls, KPIs etc.;
  • Organize service delivery strategy and ensure adherence to internal customer requirements and performance management measures for the Order to Cash teams;
  • Develop capabilities to meet the changing needs of the business service center and its stakeholders;
  • Oversee that the end-to-end process is documented, maintained and performed according to the Company’s standards;
  • Ensure new business activities/processes are executed efficiently and effectively with appropriate controls, training and documentation;
  • Driveprocess changes to ensure efficiency and effectiveness, support continuous improvement and enable effective processes together with the Global Process Owner, while implementing a customer-oriented culture in the organization;
  • Build and maintain relationships with Business Unit partners. Participate in special projects;
  • Be part of the building up of the OTC area -resource, train, motivate and manage the team within the function.


  • Understanding the end-to-end OTC process with the aim toimprove it;
  • Establishing and leading the OTC team and operations across the whole company in a KPI driven support service center environment;
  • Implementing and preparing strategy on day to day basis to achieve monthly collections target, risk assessment and other OTC relevant KPI’s;
  • Implementing strategies in the OTC process to reduce the company’s DSO and past due invoices;
  • Establishing and adequate control environment and optimizing the efficiency of OTC process with focus to deliver improvement in working capital of the company;
  • Offering operational support and assistance to OTC team to ensure smooth and timely sub ledger close;
  • Taking responsibility for the overall performance of the team, monitoring their performance, providing timely feedback & assisting them to improve on their identified training needs;
  • Developing and publishing weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management;
  • Reviewing and analyzing current procedures in order to recommend and implement changes to standardize activities and integrate into shared services;
  • Identification of clear objectives for the team, providing coaching, career development and feedback to team members, providing performance evaluation and reward;
  • Participating and championing cross-functional process and system improvement initiatives;
  • Leading the maintenance of a strong Controls environment.

The company offers:

  • A chance to join one of the most exciting fast-developing industries and to work for the market leader;
  • To work in friendly, ambitious and motivated team of professionals;
  • On-and off-the-job training according to personal potential and company needs;
  • Challenging assignments and career development opportunities in multinational environment;
  • Attractive remuneration package and fringe benefits;
  • Flexible working schedule and opportunity for home office.

If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

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