Senior Service Engineer

Sofia, Sofia City Province, Bulgaria
IT - others

Senior Service Engineer

For more than 15 years Easy Consult has been a trusted partner for domestic and international clients, delivering tailor-made HR solutions and consulting. Striving to be a market leader we are always on the look for the latest trends, staying true to our mission of building long-lasting relationships with our clients, candidates, and employees.

During the last couple of years, we have built specialized recruitment teams, developed expertise, and streamlined our services to accommodate the industry-specific needs of the following economic sectors: BPO; ICT; Sales, Marketing & Administration; Logistics & Transportation; Finance & Banking; Manufacturing & Engineering.

On behalf of one of our clients, we are currently looking for a Senior Service Engineer to join their team.

Your responsibilities:

  • Investigate/troubleshoot cloud telephony, server, and application-level issues on Contact Center platform
  • Actively participate in escalation management, incident management, and in root cause analysis of the reported issues
  • Solve complex technical issues with minimal supervision
  • Suggest and develop internal tools to enhance monitoring and troubleshooting
  • Work closely across various functions in the overall organizations to ensure issues resolution and customer satisfaction

Experience and skills:

  • Bachelor's degree in Computer Science, Engineering or equivalent work experience
  • 5+ years of working with enterprise grade commercial cloud based applications
  • Strong proficiency in log analysis and database technologies
  • Proficiency with at least one scripting language (Bash, Python, etc)
  • Knowledge and understanding of JVM runtimes
  • Experience with Java and Javascript
  • Basic SQL knowledge
  • Strong communication and collaboration skills
  • Deep understanding of troubleshooting methodologies


  • Software engineering or commercial production application support experience
  • Understanding of the common media technologies like SIP, VoIP, WebRTC, media gateways
  • Experience with commercial Contact Center offerings and components (PBX, ACD, IVR, Analytics etc)
  • Hands-on experience and a good understanding of the public cloud technologies (an explicit knowledge of AWS is a plus)

What the company offers:

  • Well-coordinated professional team;
  • Cutting-edge technologies, interesting and challenging tasks, dynamic projects, great opportunities for self-realization, and professional and career growth;
  • Flexible working hours and opportunity for hybrid work;
  • Job placement and payment of salary take place according to the labor code, as well as sick lists;
  • 25 days annual paid leave
  • Competitive base salary and bonus paid quarterly;
  • Medical insurance;
  • Sports card.

If this opportunity sounds appealing and fitting for you and your future career development, dont hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.

All applications will be treated with strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017.

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