IT Analyst

Easy Consult is a well-known Bulgarian recruitment agency who has been placing and sourcing talented technical and non-technical IT professionals since 2004. With over 15 years of recruitment experience we specialize in matching talented individuals to vacancies in the highly competitive IT jobs market at all levels. We aim to provide the best services, the best solutions and the best value to both jobseekers and employers within the ICT industry.

Essential Job Functions:
Interpret data, analyze results using statistical techniques
Scanning through data generated by various operational data sources to develop meaningful
insights
Provide decision support through development of processes, tools, reporting and complex data
analytics
Analyze and interpret metrics, communicate findings and make appropriate recommendations
to decision makers; format, extract and manipulate data to support analysis
Perform analysis of applications, operating systems (Windows/Mac), database layers, perform
source code reviews, tests, apply system vulnerability assessment scans, leverage web, application,
operating systems tools.
Perform application analysis on both native and web-based pc and mobile applications,
including those of mobile platforms (iOS and Android)
Configure, troubleshoot, and perform web and database setups and scans
Analyze the results of network tests, monitoring, and miscellaneous troubleshooting activities
Run diagnostics and perform system updates to ensure devices are up to date and running
properly
Assist in identifying and maintaining proper use of licenses and tools
Stay abreast of newer trends in tools and technologies for web and mobile applications
Advise on deployment strategies for new features and components, assessing if rollout plans are
safe, progressive, and reversible
Monitor third party software versions and release notes and recommend upgrades and patches,
as necessary
Manage day-to-day operation of help desk.
Manage internal client communication channels (help desk site, email, phone, chat etc.)
Assist clients with issues related to the use of the relevant application and provide resolutions.
Track requests and tasks from initiation until closing. Maintain detailed troubleshooting logs and
ticketing status in the ticketing system
Maintain records of clients, FAQs, issues, and all other types of requests.
Collect, compile and analyze data, and prepare reports on an ongoing basis.
Coordinate with development and QA teams to ensure reported issues are fixed and
communicated in a timely manner.
Work with clients, information architects, project managers and designers to identify application
and program management process improvements and pain points.
Work with designers and developers to configure applications.
Participate in User Acceptance Testing, track and manage issues/bugs reported by users or
internal clients during User Acceptance Testing.
Evaluate, classify, and prioritize enhancement requests.
Handle communications and manage expectations around essential CMS information,
guidelines, and processes
Facilitate communications among IT teams.
Conduct surveys to improve the quality of service for help desk.
Analyze application design and performance metrics and propose improvements.

Educational Qualifications and Experience:
Education: Associate or Bachelors degree in Computer Science, Information Systems, or related
field
Role Specific Experience in IT, hands-on troubleshooting and client support experience
Extensive experience as a Data Analyst and with various system development lifecycle
methodologies and tailoring the artifacts to those methodologies
Experience in training and coaching, support to application development.
Enterprise software implementation experience
Understanding of TCP/IP, Ethernet, OSI model, layer 2 and layer 3 concepts; Windows OS,
applications and administration, Windows Registry, File system, Active Directory, Microsoft
products, O365, etc.
Web platforms, SharePoint, etc.
Hands-on knowledge of Network Packet Analysis
Strong understanding of Networking and Operating systems concepts

Related Certification:
ITIL Certification a plus
Cisco DevNet certification is a plus

Required Skills/Abilities:
Proficiency in Excel, MSWord, Office, Outlook, O365 suite.
Ability to investigate issues and seek technical assistance, when necessary
Proven working experience as a Data Analyst or Help Desk Analyst
Strong data analysis skills and ability to suggest improvements for efficiency and effectiveness
of solutions based on industry best practices
Ability to collect, organize, analyze, and disseminate significant amounts of information with
attention to detail and accuracy
Technical skills include knowledge of database languages such as SQL, or Python; spreadsheet
tools such as Microsoft Excel or Google Sheets; and data visualization software such as Tableau
Advanced knowledge of specific data analytics area, processes, data workflows, standards, and
business practices
Strong analytical and problem-solving skills to troubleshoot and maintain applications
Excellent verbal and written communication skills and ability to communicate well with all levels,
technical as well as non-technical stakeholders
Ability to work directly with clients and management without supervision and to facilitate and
navigate discussions with stakeholders to ensure clarity, prioritization, and consensus
Leadership skills and ability to work well virtually with team members and clients
Ability to work with different points-of-view and lead the team to convergence, while always
keeping the project objectives in sight
Ability to work with team members with varying levels of technical skills and diverse
international backgrounds
Use collaborative skills to interact with database administrators, system managers, and external
application mangers to ensure reliability, availability, and performance of assigned applications
Excellent personal organization skills and ability to take things to closure without follow-ups
Familiarity with Access Management and Governance issues and solutions
Knowledge of one or more of the following: SailPoint, AD, LDAP/Passkey, and secure-ID/RSA
Ability to work in a fast paced, high pressure, demanding environment
Self-motivated, proactive, independent, and responsive (requiring little supervisory attention)
Solid oral and written communication skills, ability to present and explain technical information
to end users in a simple way
Ability to adapt to and function in a project environment with multiple timetables and changing
priorities
Ability to learn new concepts and approaches in Analyzing Security Incidents, analyzing
hardware and software malfunctions.
Demonstrated ability to learn new technologies
Ability and willingness to exhibit pleasant, professional, and courteous workplace etiquette
Excellent verbal and written communication skills
Strong administrative skills: organized, efficient, and versatile

Desired Skills/Abilities (not required but a plus):
Desirable knowledge of Business Intelligence Reports, MS Access, Oracle, and reporting tools
such as Crystal Reports
Knowledge of REST API, SDKs, and GIT
Understanding and experience with XML, JSON, and YAML data format
Experience with Microsoft Power Platform to develop reports and tools
Knowledge of ITIL, service, and process management
Certificate such as IIBA, ITIL Foundation, etc.
Knowledge and experience in DA implementation on COTS projects
Experience with implementing information security in DA, Reporting

What the company offers:
Good remuneration and an opportunity to grow within the company;
Recognition programs and rewards (Employee of the month gets 1 additional vacation day);
Free course in German; coverage of certification program expenses;
Company sponsored events and team buildings;
Participation in our social groups of interests: Extreme Sports, Geeks, Photography, etc.;
Co-subsidized sport card that give free access to a great number of sports facilities;
25 days annual paid leave
Additional Health insurance (after your probation period)