Senior Technical Support Representative with German

Sofia, Sofia City Province, Bulgaria
BPO - Technical Support

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients we are looking for Senior Technical Support Representative (L2) with German and English to join their team.


What you will be doing:

  • Act as first point of escalation for the Technical Support and be knowledgeable on client specific work flow;
  • Perform level 2 resolutions in support of B2B;
  • Provide comprehensive support services, to support center customers within the Service Level Agreements;
  • Take all steps to troubleshoot reported issues and resolve or escalate to the appropriate level of competence;
  • Create and submit detailed case logs documenting customer interactions;
  • Provide new hire shadowing and desk side assistance, perform back office assignments;
  • Provide daily production work assistance to Technical Support L1;
  • Perform case documentation Quality Checks as directed by Supervisors and Group Operations Manager.


Requirements:

  • Fluency in both German and English (verbal and written);
  • At least 1 year of experience on a Technical Support position or a similar one;
  • Microsoft Certified Professional certification is considered a plus;
  • BA or higher degree preferred;
  • Problem solving skills and customer focus;
  • Excellent interpersonal and communications skills;
  • Ethics, Team work and Positive attitude.

The company offers:

  • Competitive salary and performance bonuses
  • Opportunity for career progression
  • Young and vibrant team environment
  • Social benefits package
  • Professional on-boarding and on-going trainings



If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

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