Team Leader with English

Sofia, Sofia City Province, Bulgaria
Human Resources

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients we are looking for Team Leader with English to join their team.


Lead and support a team of specialists accountable for the flawless & timely execution of a range of OTC activities.


What you will be doing:

  • Approve transactions and managing escalations
  • Assist teams in managing volumes by processing transactions as needed
  • Set clear team goals and KPIs
  • Delegate tasks and set project deadlines
  • Do regular performance evaluation
  • Communicate with teams about their performance
  • Monitor team performance and report on metrics
  • Motivate team members
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Plan and organize team building activities
  • Approve and manage leaves, payroll inputs, etc.
  • Assist in recruitment of fresh talent
  • Knowledge of Order to Cash function for a dynamic and competitive environment
  • Hands on Experience in handling voice/non voice teams in shared services handling OTC function.


Requirements:

  • Proven experience on a Team Leader position;
  • Affinity for multitasking with precision and ability to work well under pressure;
  • Ability to work well with on site and remote agents;
  • Be able to maintain great working relationships with team members, customers, peers and managers;
  • Be a true team player
  • Fluency in English
  • Excellent computer literacy and proven experience working with BI tools

The company offers:

  • Competitive remuneration
  • Standard working hours Monday - Friday
  • Young and vibrant team environment
  • Additional Health Care Package and Transport allowance
  • Opportunity to grow your career in a multinational company

If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

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