For more than 15 years Easy Consult has been a trusted partner for domestic and international clients, delivering tailor made HR solutions and consulting. Striving to be a market leader we are always on the look for the latest trends, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.
During the last couple of years, we have built specialized recruitment teams, developed expertise and streamlined our services to accommodate the industry specific needs of the following economic sectors: BPO; ICT; Sales, Marketing & Administration; Logistics & Transportation; Finance & Banking; Manufacturing & Engineering.
On behalf of one of our clients, we are looking for Technical Support Engineers with Italian
What you will be doing:
- Answer telephone calls and deal with them promptly, efficiently and with empathy to
- ensure a positive experience for our customers.
- Validate customer service entitlements.
- Provide Hardware and Software Telephone support with a goal to meet set targets
- Assume responsibility and ownership for all relevant customer queries.
- Escalate calls that cannot be resolved locally, as appropriate.
- Obtain accurate customer details and amend call-handling system when applicable.
- Positively manage internal relationships.
- Contribute positively towards the achievement of performance targets in all aspects of
- the teams’ activities.
- Use and improve Knowledge Bases through feedback.
- 1+ years’ experience as a Technical Support Specialist;
- Technical education/background/courses/certificates – mechanics, electronics or automatics;
- Fluency in Italian and English;
- Excellent Customer Service skills;
- Team player with excellent communication and interpersonal skills;
- Self-driven and highly motivated to achieve results.
As a company employee you will receive:
- Competitive salary
- A bright, modern and exciting place to work, with excellent staff facilities
- Performance related pay
- Voluntary Medical plan
- Life insurance
- Annual reward and recognition events
- Holiday pay
- Stakeholder pension plan
- Team and Concentrix event
If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.
And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.
Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017.