Customer Support Representative with Italian

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients, the largest construction equipment manufacturer in the world, we are currently looking for Customer Support Representative with Italian to join their team.

What you will be doing:

• Act as a first point of contact for customer product-related inquiries via phone, email, chat and other communication channels;
• Provide prompt and accurate responses;
• Diagnose and troubleshoot equipment issues by gathering information from customers and utilizing available resources such as manuals and databases;
• Follow company policy and guidelines for handling customer interactions;
• Provide great customer experience by demonstrating active listening, empathy and positive attitude towards customers;
• Document and track all cases and customer information.

Ideally, your skills will include:

• Fluency in Italian, both written and verbal, and working level of English;
• Minimum 2 years of experience in e-commerce and/or customer support role is a must;
• Minimum 6 months of experience in technical support or related role;
• Patience, empathy, and a customer-centric approach to handling customer inquiries;
• Excellent communication skills, both written and verbal, with great active listening skills;
• Great analytical and problem-solving skills to identify root causes and provide adequate solutions;
• Strong computer skills and proficiency using CRM softwares, ticketing systems and other customer support tools;
• Team player with great attitude with the ability to work independently;
• Flexibility to work in shifts and bank holidays which will be compensated according the countrys policy;
• Good knowledge of heavy machinery and construction equipment.

As a company employee you will receive:

• Competitive salary;
• Holiday pay;
• Fully paid comprehensive initial training and onboarding;
• Professional Development and Career Navigation programs to map out the steps in your desired development;
• A bright, modern and exciting place to work, with excellent staff facilities;
• Annual reward and recognition events;
• Team events;
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more.

If this opportunity sounds appealing and fitting for you and your future career development, dont hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017