Customer Support Agent with German

Varna, Varna, Bulgaria
 

Easy Consult was established in 2004 and is the fastest growing Bulgarian Recruitment company on the market, focused on Experts and Management search in a broad range of industries and job roles. Our team is dedicated to the idea of delivering timely and customized services to the clients – some of the most prominent and preferred employers in the country.

On behalf of one of our client, we are currently looking for Customer Support Specialist with German to join their team.

What you will be doing:
• Assisting clients with their accounts and the financial service products;
• Responding to client queries regarding the service itself and our trading platform MT4/MT5 by phone, email, or live chat;
• Registering client inquiries in our CRM system (client database);
• Managing the whole process of registering new clients e.g. sending all necessary forms for the account opening process, informing clients for missing documentation etc.;
• Assist the Department Manager in daily operational tasks.

Requirements:

• Excellent proficiency in German - both written and verbal;
• Very good proficiency in English;
• Degree (Higher Education) in Economics / Finance / Marketing is preferred;
• Advanced MS Office skills (Word, Excel, Outlook);
• Ability to cope with multitasking, problem solving and mathematical thinking;
• Solid teamwork aptitude in a multicultural environment.

Bonus Points:
• Experience in the FINTECH Industry;
• Knowledge of brokerage, dealing, trading;
• Experience with MT4/MT5 Platforms;
• Experience with a CRM system.

The company offers:

• A competitive remuneration package (based on knowledge and experience);
• On-going professional development;
• Positive working atmosphere;
• Additional health insurance and MultiSport card;
• Multinational company;
• 13th Salary at the end of the year;
• 21 vacation days and growing with tenure.
• A spacious modern office in a luxury business building in downtown Varna, Bulgaria.

If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.
And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.
Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017.

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