End User Support Specialist

Sofia, Sofia City Province, Bulgaria
IT - others

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients we are looking for End User Support Specialist to join their team.


What you will be doing:

  • Ensure that all IT requests are successfully recognized and registered, properly prioritized, classified and effectively handled in a timely manner
  • Manage employees’ accounts in all used systems and providing the necessary access.
  • Escalate and report tickets based on the severity
  • Support and monitoring of company IT infrastructure, which includes client devices, network and peripheral devices, servers and reporting alarms
  • Partner with the IT Management team
  • Coordinate with 3rd party vendors

Requirements:

  • University Degree in information Technologies, Mathematics, Physics or other engineering science
  • Fluency in English
  • Great communication and organization skills
  • Understand open problems / issues and communicate workarounds
  • Demonstrates capacity to identify root causes and direct users to long lasting resolutions.
  • Strong attention to detail
  • Ability to multi-task in a fast-paced environment and remain calm under pressure
  • Capability to self-motivate, work independently and taking ownershipof job responsibilities
  • Ability to understand and follow technical documentation
  • Prepare technical user guides
  • Readiness to learn new technologies
  • Covering 8 hours shifts from 8:00 to 23:00 EET Monday to Friday
  • At least 2 years of IT user support experience

If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

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