Quality Lead

Warsaw, Masovian Voivodeship, Poland
BPO - Technical Support

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients we are looking for Quality Lead to join their team.

The Quality Lead (“QL”)

Responsible for safeguarding of the compliance in terms of Case management with the given work process quality standards, analyzing quality metrics, performing quality audits, analysis of their results and making proposals for their improvement. QL has as an objective to document his/her findings during audits and DSAT analysis according to the Client’s requirements and based on these findings to prepare improvement proposals to certain aspects of the work of the auditee.

The Quality Lead supports the team management and the training staff providing guidelines, feedback and/or performs training to the staff whenever needed in specific situations.


What you will be doing:

  • Encourage and develop teamwork among others and themselves;
  • Responsible for delivery of customer satisfaction, business results, and employee satisfaction in order to ensure achievement of the scorecard and client goals;
  • Comply with and ensure compliance with local, state, and federal regulations and laws governing business operations, as well as, corporate and client policies, procedures, and guidelines.

Requirements:

  • Native Polish Speaker;
  • English B2;
  • At least 1-2 years of experience in the required position in a BPO account;
  • Knowledge of Microsoft Excel, Word, etc.;
  • Good technical knowledge;
  • Customer focus and “do the right thing” mindset;
  • Excellent communication and ability to communicate in a thoughtful, concise and clear.




If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

Resume
Choose file