Technical Support Enginner with German - hybrid model

For more than 15 years Easy Consult has been a trusted partner for domestic and international clients, delivering tailor made HR solutions and consulting. Striving to be a market leader we are always on the look for the latest trends, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

During the last couple of years, we have built specialized recruitment teams, developed expertise and streamlined our services to accommodate the industry specific needs of the following economic sectors: BPO; ICT; Sales, Marketing & Administration; Logistics & Transportation; Finance & Banking; Manufacturing & Engineering;

On behalf of one of our client, we are currently looking for Technical Support with German to join their team.

What you will be doing:

• Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available; Providing customer support over the phone and CRM
• Escalate cases to relevant tier1s
• Making sure each phone call is documented
• Make sure every RMA unit is returned
• Work with regional logistic manager
• Treat customers in a professional positive way.
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers;
• Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.

Ideally, your skills will include:

• Call center environment- minimum 1 year
• Cisco telephony experience- advantage
• Education: Commercial qualification / Practical engineer in the area of Mechanical, Electronic
• Experience with solar electric products is helpful.
• Exceptional listening and questioning skills.
• Outstanding verbal and written communications skills.
• Ability to multitask in a very fast-paced environment.

As a company employee you will receive:

• Relocation package incl;
• Work in a successful and innovative environment;
• Obtain knowledge in cutting-edge technologies;
• Personal growth in a stable, recognized and growing company with an excellent network of partners and customers;
• Competitive remuneration and social benefits package;
• Intensive training phase;
• Friendly and supportive working environment.

If this opportunity sounds appealing and fitting for you and your future career development, dont hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/30.08.2017