Customer Success Manager

Sofia, Sofia City Province, Bulgaria
BPO - Customer Support

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients we are looking for Customer Success Manager with German or French to join their team.


What you will be doing:

  • Business engagements within the highest level of assigned accounts.
  • Deliver a positive customer experience by helping our customers to adopt our technologies and solutions, and organize customized trainings, whenever needed.
  • Work closely with Cisco Account Managers, Partner Account Managers, and Specialists Team to validate and explore new opportunities to achieve the best results.
  • Spend significant time on own education – technical, business skills, vertical knowledge, and other soft skills.
  • Build solid database of customers, make sure the date we have is accurate and up to date.
  • Call customers and partners to generate pipeline, new meetings and/or enlarge your network.


Requirements:

  • EU citizenship
  • Bachelor or Master in Business, Engineering, or related fields
  • Fluent in English and German or French (written and verbal)
  • Good presentation and communication skills
  • Passionate about customer communication
  • Ability to travel up to 25% of time
  • Experience in IT is a plus
  • Capable to cold call the right audience based on previous research; being capable to talk about their business and qualify their needs
  • Proactive personality with “Can Do” approach
  • Demonstrate leadership, interpersonal skills and teamwork
  • Ability to think critically and logically under pressure to solve issues

The company offers:

  • Competitive salary
  • Work from home
  • Opportunity to travel to clients’ locations
  • Corporate discount program
  • Friendly work environment
  • Great office location - Business Park Sofia

If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

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