Support Representative With English

Sofia, Sofia City Province, Bulgaria
BPO - Customer Support

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients we are looking for Support Representative with English to join their team.


What you will be doing:

  • Provide independent and high-quality responses to our customers via our support system.
  • Provide reliable resolution of critical and high impact problems for customers.
  • Take ownership of customer issues and follow problems through to resolution.
  • Work closely with our developers and technical teams to ensure customer satisfaction.
  • Contribute ideas and practical solutions to ensure customers’ contentment.
  • Recognize trends and service impacting events and escalate properly.
  • Learn from others and develop yourself as a customer support pro.



Requirements:

  • High English proficiency both spoken and written, additional language is an advantage.
  • Customer oriented, ability to assure customer engagement by managing support queries.
  • Time management skills to enable prioritization of tasks.
  • Strong problem solving/troubleshooting skills and communication with the different departments.
  • Can-do approach, creative and committed to improve and continuously learn.
  • Excellent social skills and strong ability to operate multiple applications and platforms.
  • Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement.
  • 1 year of previous work experience in customer service or technical customer facing support.
  • Online advertising experience is an advantage.
  • Willingness to work on shifts & weekends.




If this opportunity sounds appealing and fitting for you and your future career development, don’t hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.
All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017

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